Hat Films

Tips & Subscriptions

Privacy Policy

Last updated: December 2, 2025

1. Introduction

Welcome to Hat Films tips and subscription platform. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

  • Discord account information (username, ID, avatar)
  • Payment information (processed securely via Stripe)
  • Tip messages and donor names (if you choose to provide them)
  • Subscription preferences and tier selections

2.2 Automatically Collected Information

  • Usage data and interaction with our platform
  • Browser type, device information, and IP address
  • Transaction history and subscription status
  • Discord server activity related to subscription benefits

3. How We Use Your Information

We use your information to:

  • Process tips and subscription payments
  • Manage your subscription benefits (Discord roles, exclusive content access)
  • Send you notifications about your subscription status
  • Provide customer support and respond to your inquiries
  • Improve our platform and user experience
  • Comply with legal obligations and prevent fraudulent activities

4. Information Sharing

We share your information only with trusted third-party services necessary to operate our platform:

We never sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encrypted connections (HTTPS/TLS)
  • Secure payment processing via PCI-compliant Stripe
  • Regular security audits and updates
  • Row-level security policies in our database to protect your data

6. Your Rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Portability: Receive your data in a machine-readable format
  • Withdrawal: Withdraw consent for data processing at any time

To exercise these rights, please contact us via Discord or email at support@hatfilms.co.uk.

7. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations:

  • Active subscriptions: Data retained while your subscription is active
  • Transaction records: Retained for 7 years for tax and accounting purposes
  • Cancelled accounts: Personal data deleted within 90 days unless legally required

8. Cookies and Tracking

We use essential cookies to maintain your session and authentication. We do not use third-party advertising or tracking cookies. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: